Support
Help center
The most common questions, grouped by topic. If yours is not here, get in touch.
Getting started
How do I install FXTV Player on my TV?
On LG, the app is installed from the TV’s own Content Store. On Windows, download the installer from the web panel. Once open, create your account or sign in and add your playlist.
Do I need a computer to create an account?
No. The login screen shows a QR Code that takes you straight to sign-up on your phone, with no typing on the remote.
How do I add my playlist?
Enter the server address, username and password once. The app validates the details and tells you exactly what is wrong if anything fails.
Licenses and activation
How does the 15-day trial work?
When you create your account you get 15 days of full access, with no credit card. Each new device also gets its own trial period.
How do I activate my license on the TV?
Three ways: typing the FX-XXXX-XXXX code with the remote, scanning the QR Code with your phone, or asking your provider to activate it by MAC address.
I changed TVs. Do I lose the license?
No. Licenses live in a pool on your account. When you register a new TV it automatically picks up an available license.
Does reinstalling the app use up another license?
No. The system recognizes the same device through its device identity.
Playback problems
A channel will not open or keeps freezing
The app tries to reconnect on its own and, if needed, switches to another source of the same channel. If the problem persists across many channels, check your connection and whether your playlist is active under My Account.
Subtitles do not appear
The subtitle button only appears when the file actually has embedded subtitles. This feature is available on LG TVs and in the Windows app.
My catalog is out of date
Use "Update Catalog" in the sidebar of the home screen. You can also adjust the cache lifetime in settings, between 12 and 48 hours.
I got a "connection limit reached" message
Your playlist allows a maximum number of devices watching at the same time. Close the app on another device or contact your provider.
Account and data
Where can I see my licenses and devices?
Under My Account inside the app, or on the web panel at dash.fxtvplayer.com.
How do I turn on parental control?
Under Settings → Parental Control. Set a 4-digit PIN. Adult categories are identified automatically.
How do I clear my history?
Under Settings → Saved Data you can clear history, favorites or perform a full reset.
Did not find what you were looking for?
Write to us describing what happened, your TV model and the app version. That speeds things up considerably.
Contact supportFor license and billing matters, you can also use the web panel.